Our team of knowledgeable support engineers is on deck as your trusted partner in observability, so please don’t hesitate to get in touch! In addition to solving issues and removing blockers to your progress, we’re happy to answer questions and take in any feedback about your experience with Honeycomb.
Honeycomb Support Availability
We are available on business days (Monday through Friday, non-holidays), from:
- 9:00 a.m. to 5:00 p.m. PDT/PST, and
- 9:00 a.m. to 5:00 p.m. GMT/BST
Reach out to us in the following ways:
- Via the Honeycomb Support portal, where you can also check the status of your tickets and make updates to them
- In-app, via the Account → Contact Us menu options in the left-hand sidebar
- Via email at support@honeycomb.io.
For information on what Honeycomb Support covers, please see the Honeycomb Scope of Support. Thank you!